Legal information
Who we are
Full name and legal status: SAAM PADEL (PTY) LTD, a private company registered in South Africa.
Registration number: 2026/717770/07. Place of registration: South Africa (CIPC).
Director: Christie Lee Rowse
Physical address and address for service of legal documents: 262 Loveday Street, Muckleneuk, Pretoria, 0002.
Telephone: +27 82 335 5549
Email: info@saampadel.co.za
Website: saampadel.co.za · the app: app.saampadel.co.za
Self-regulatory bodies and codes of conduct: none.
What we offer
saam. events: padel days, workshops and clinics, leagues, corporate and private events. Each event page describes the day, what is included, the venue, the date and the price.
Coaching and other sessions with independent pros, booked and paid through the app. Each booking page shows the pro, the session, the club, the time and the price.
Bundles: prepaid credits for a pro's sessions.
Prices and payment
All prices are in South African rand (ZAR) and include everything listed on the event or booking page. saam. is not VAT registered today; if that changes, prices will show VAT.
Payment: by card through Paystack in the app, or by EFT for events. We do not take cash.
Payment security: card payments are processed by Paystack on its secure, PCI-DSS compliant platform. Your card details never reach saam. and are never stored by us.
Delivery: events and sessions take place on the date, time and venue shown when you book. Confirmations are sent in the app and by email.
Your agreement with us
The member terms (in the app and at saampadel.co.za/terms) are the terms of your agreement, including cancellations, refunds, bundles and rain-outs. You can read, save and print them at any time; earlier versions are kept and available on request.
Before you pay, the booking page shows what you are buying and the price, and you can go back, change or cancel before you confirm.
Records: your bookings and payments are kept in the app under Bookings and You, and you can download everything we hold about you from You → Privacy.
Cancellations, refunds and cooling-off
Cancellations and refunds are set out in the member terms (events: sections 2.5 to 2.10; coaching: sections 3.3, 3.4 and 3.9; bundles: section 3.7; rain-outs: section 2.8). The policy in plain words is at saampadel.co.za/refunds.
How a refund is paid: for a saam. event, by saam., by EFT to the South African bank account you give us, within 7 working days of receiving the details, less the card processing fee when you cancel. For a session or bundle with a pro, by the pro, by EFT, within 7 working days of receiving your account details (member terms 3.9); the app helps you send the pro your bank details.
The ECTA cooling-off period does not apply to leisure services booked for a specific date, such as a saam. event or a booked session (ECTA section 42(2)).
Privacy
How we collect, use and protect personal information is in our privacy notice at saampadel.co.za/privacy.
Complaints and disputes
Tell us first: info@saampadel.co.za. We reply within 5 working days.
If we cannot resolve it, you may approach the Consumer Goods and Services Ombud (cgso.org.za), the National Consumer Commission (thencc.org.za), or the courts. For privacy matters: the Information Regulator (inforegulator.org.za).