Privacy notice
Who we are
saam. runs padel events and experiences in Pretoria, and the saam. app that goes with them. The responsible party under the Protection of Personal Information Act (POPIA) is SAAM PADEL (PTY) LTD, registration number 2026/717770/07.
Address: 262 Loveday Street, Muckleneuk, Pretoria, 0002, South Africa. Email: hello@saampadel.co.za. Our Information Officer is Christie Lee Rowse.
This notice covers three places:
the website, saampadel.co.za;
the saam. app on iPhone and Android (listed as saam.padel);
app.saampadel.co.za, the same app in a web browser.
saam. is for adults: you must be 18 or older to create an account.
What we collect on the website
Only what you type into one of its forms.
Joining the list, or an event waitlist: your name, email address, and optionally your phone number, how you rate your level, what kind of padel you want, when you can play, your home club and how far you will travel. If you join a specific event's waitlist we also record which event.
Asking for a quote for a private or corporate day: your name, email address, phone number and group size, and optionally your company, a preferred date and any notes.
A partner, sponsor or other enquiry: your organisation's name, your name, the contact details you give us, and what you would like to do with us.
We also record the IP address of each form submission for a short period. This is not analytics: it stops a bot filling the forms thousands of times. We do not use it to identify you and we do not link it to your record.
What we collect in the app
Your account: your email address, which is how you sign in (we email you a six-digit code; there is no password), your name, and optionally your mobile number and a profile photo. Your profile photo is seen only by you and the saam. team.
Your agreements: when you accepted the member terms and confirmed you are 18 or older, and when you accepted the rules and the risk notice for an event or a session.
About your padel: if you fill it in, how often and how long you have played, your Playtomic level, the events, leagues and workshops you want, when you can play and how much notice you need, your home club and how far you will travel, other clubs you play at, and any notes you add. We use it to invite you to things that fit, and to see when enough people want the same thing to put an event on.
Your events: the places you book, the waiting lists you join, whether you came, and your photo and video choices for each event (see below).
Sessions with pros: the sessions and bundles you book with a coach or other pro, and their status.
Payments: what you paid for, the amount and date, and the reference. When you pay by card, the card details go into Paystack's own payment page and never reach us. When you pay by EFT we record that the payment arrived.
Refunds: if a refund is due to you, the bank account you give us for it (bank, account holder, account number and branch). It is used only to pay that refund and is seen only by the saam. team, or by the pro when the refund is for a session with them.
Your locker: the photos, videos and posts you choose to add to an event's locker, and any report you make about something in it.
Sponsor offers: when you view a sponsor's offer, open its link or tell us you used it. Your personal offer code includes your initials.
Your settings: your contact switches (event invites and news from saam.), your "show my results" choice, whether a pro may see your WhatsApp number, and your "use my posts" choice per event.
Your phone: a notification token, so we can send you notifications if you allow them. If you add an event or a session to your calendar, the app writes that one entry; it does not read your calendar. The app asks for the camera, microphone and photos only when you add something to a locker or save a photo from it.
If you work with saam. through the app
Pros (coaches and other specialists), sponsors, partners, clubs and suppliers give us their business or professional details, a contact person, a logo or photo, the terms they accepted, and what they post or offer through the app. Pros also give a WhatsApp number and proof of their qualification, which only the pro and the saam. team can see. A pro who takes paid bookings gives bank details for payouts; those go straight to Paystack and we keep only a short label such as "Bank ••1234".
What we do not collect
We run no analytics on the website, in the app or on app.saampadel.co.za. There is no tracking pixel, no advertising tag, no crash-reporting tool and no third-party script watching what you do. The app does not ask for your location. We never use your information for advertising.
Photographs and video
Photographs and video are taken at events. For each event you choose what we may do with images of you:
Internal only (the default): they stay in that event's locker, seen only by the people who were there.
saam. marketing: saam.'s own social media and website.
Sponsor reuse: the sponsors of that event may repost them. This is a separate choice from saam. marketing.
You choose when you book and can change it any time in the app, under You → Privacy. If you turn a permission off, or use Withdraw everything, we stop using those images and take down anything already posted within 48 hours. Where you had allowed sponsor reuse, we tell that event's sponsors too.
Photos and posts members add to a locker are seen only by the others who were at that event. We reuse your own posts only if you switch on "Use my posts" for that event. Anyone at the event can report a photo or post; it is hidden straight away while we look at it, and you can block another member.
Why we collect it
To answer you, and to run what you signed up for. We use your contact details to reply to you, sign you in, confirm a place or a booking, and send you the practical detail of an event or session, by email and, if you allowed them, by notification.
We use your playing information to group people by ability, so nobody is out of their depth and nobody is bored, and to invite you to events that fit. Quote and partner enquiries are used to prepare a quote or a proposal.
Your contact switches decide what else we send: event invites when an event fits you, and news from saam., the occasional update and partner offer. You can turn either off in the app at any time. Every marketing email also has an unsubscribe link, and you can simply reply and tell us to stop.
Under POPIA we rely on your consent for marketing email and for any use of your image beyond internal only, and on processing being necessary to perform a contract with you, or to take steps you asked for before one, for everything else.
Who else sees it
The saam. team (admins) can see members' details, bookings, payments and form answers, so they can run events.
Pros see the names of the people who booked a session with them and whether it is paid. They see your WhatsApp number only if you chose to share it, and your bank details only when they owe you a refund. They do not see your email address.
Coaches and specialists working at a saam. event are given only what they need to run their part of the day, usually first names and ability groups.
Partners at an event see the names of the people booked on it.
Sponsors are never given your contact details. They see numbers: how many codes were issued and used and how many links were opened, and a code itself when you use one. They receive photographs only where you chose sponsor reuse.
We will not sell your information, and we will not hand our list to another business.
The services we use
None of them are given your information to use for their own purposes, and each is contractually bound to protect what it holds for us.
Supabase: the database and file storage behind the website forms and the app. Ireland (European Union).
Paystack: card payments, refunds and pro payouts. South Africa.
Resend: sends our emails: sign-in codes, booking notices, invites. United States.
OneSignal: sends notifications to your phone; holds your device's notification token and your saam. member number. United States.
Cloudflare: hosts saampadel.co.za and app.saampadel.co.za. Global network.
Google Workspace: our email; if you write to us, your message sits in a Google mailbox.
Apple and Google: deliver the app and carry notifications to your phone, under their own terms.
Some of these store information outside South Africa. We use them because they are bound by laws or contracts that protect personal information to a standard similar to POPIA (section 72).
How long we keep it
Your record on the list: until you ask us to remove it, or until you have not opened anything from us and not attended anything for three years. Then we delete it.
Your app account and what you added to it: until you delete it in the app or ask us to.
Payment records: five years, for tax and accounting. If you delete your account, the payment record stays for that time with your name and contact details removed.
Refund bank details: kept on your account so you do not have to type them again; you can change them, and they go when you delete your account.
Locker photos, video and posts: for as long as the event's locker exists, so the people who were there keep their memories of the day. You can remove anything you added, and deleting your account removes what you added.
Event attendance and photo-consent records: for as long as the photographs and video they govern exist, because the consent record decides what we may do with them.
Quote and partner enquiries: three years from your last contact with us.
IP addresses from website forms: 30 days, then deleted.
Email you send us: kept in our mailbox, on the same three-year rule.
Your rights
You can ask us to show you what we hold about you, correct anything that is wrong, delete your information or your account, stop emailing you, or stop processing your information for a particular purpose. In the app you can change your contact and photo choices yourself under You → Privacy, and download what you added under You → Download all.
Deleting your account. You can delete your account yourself in the app, under You → Privacy → Delete my account. It happens straight away and cannot be undone: your name, email address, phone number, profile photo and padel answers are wiped; the photos, videos and posts you added to event lockers are removed; marketing and sponsor reuse of your image are switched off on every event; and your login is deleted. Payment records stay for five years for tax, and attendance and consent records stay, all with your name removed. If you have a place or a session coming up, cancel it first.
If you cannot use the app, email hello@saampadel.co.za from the address you sign in with and ask us to delete your account; we do it within 30 days and confirm to you. Pros, sponsors, partners and others can pause their profile in the app, and email us to have it deleted completely.
For anything else, email hello@saampadel.co.za. We answer within 30 days, and there is no charge for a reasonable request. If you are not satisfied with how we handled it, you can complain to the Information Regulator of South Africa at complaints.IR@justice.gov.za, or through inforegulator.org.za.
Cookies and similar
The website sets no cookies and no tracking. The app and app.saampadel.co.za keep you signed in by storing a sign-in token on your device, and remember a few settings there, such as light or dark and which side of the app you last used. Nothing tracks you between visits or across other websites or apps.
Children
saam. accounts are for adults of 18 and older. If we run events for children, a parent or guardian books them from their own account and gives the child's details: usually a first name, age and playing level. We use them only to run that event, and the parent's photo and video choices apply to the child. Booking for a child is where the parent or guardian gives the consent POPIA requires. A parent can ask us to change or delete their child's details at any time.
Changes
If we change this notice we update the date at the top. If a change affects how we use information you have already given us, we tell you by email or in the app first.
Contact
For anything about your information, or to use any of the rights above: hello@saampadel.co.za.