Refunds and cancellations

This is how cancellations and refunds work, in plain words. The member terms at saampadel.co.za/terms are what applies: sections 2.5 to 2.10 for saam. events, section 3 for sessions and bundles with pros.

If you cancel

7 days or more before the event: you get your money back, less the card fee below.

Less than 7 days before: your place goes to the waiting list. If someone takes it, you get your money back, less the card fee. If nobody does, saam. may keep a reasonable cancellation charge for the costs already committed for your place (section 17 of the Consumer Protection Act), up to the full price, and refunds the rest.

You cancel in the app, on the event page: Give up my place. The place goes straight to the next person in line.

You can also give your place to someone else, if you tell us first so we know who is coming.

If saam. cancels or changes the event

If we cancel, you get everything back. Nothing is kept.

If we change the date, time or venue in a way that does not suit you, you may cancel and get everything back.

Rain: if the weather stops the event before play starts, we move it to a new date or refund you in full, your choice. If play has started: less than half played, you choose a credit for a later saam. event or a refund of the unplayed share; half or more played, no refund.

The card fee

When you paid by card and you cancel, we keep only the card processing fee we were charged on your payment: currently 2.9% plus R1, plus VAT on that. On R250 that is R9.49, so R240.51 comes back. Nothing else is kept. The app shows the exact amount before you confirm.

Nothing is kept on a payment made by EFT.

We never keep the fee when we cancel, change or rain out an event, or when a payment was made twice.

How you are paid

Every refund for a saam. event is paid by EFT, to a South African bank account, whether you paid by card or by EFT. Card refunds do not go back to the card.

When you cancel in the app, it asks for the account to pay into: account holder, bank, account number and branch code. You can add or change them later on the event page.

We pay within 7 working days of receiving your bank details, and the app tells you when the EFT has gone. It can take a working day or two more to show in your account.

If you paid by EFT and cancel, email hello@saampadel.co.za with your bank details and we pay you the same way.

Sessions and bundles with a pro

Your payment for a session or bundle goes to the pro, so the pro pays your refund, not saam.

Cancel 36 hours or more before the session: a full refund, or your bundle credit back.

Inside 36 hours: no refund. The price or the credit is kept, and the pro may offer you another time at their discretion. The same if you do not cancel and do not come.

If the pro cancels: the full price back, or your credit.

How you are paid: by EFT from the pro, within 7 working days of the pro getting your bank details. The app shows what is due and lets you send the pro your bank details, for example on WhatsApp; you can also contact the pro directly. The pro marks it paid in the app and you are told.

Not paid within 14 days of giving your details? Email hello@saampadel.co.za and we take it up with the pro.

A bundle credit is never money until it is refunded: unused credits are refunded by the pro only if they stop offering that session (member terms 3.7).

Questions

hello@saampadel.co.za. We reply within 5 working days. Our complaints process is on the Legal information page.