Member terms
These terms apply when you use the saam. app, app.saampadel.co.za or book anything through them. saam. is SAAM PADEL (PTY) LTD (registration number 2026/717770/07), whose registered address is 262 Loveday Street, Muckleneuk, Pretoria, 0002 ("saam.", "we"). Questions: info@saampadel.co.za.
What saam. is. saam. is an events and experiences company. We are not a padel academy, club or federation, and we are not sanctioned by or affiliated with any federation or association.
You accept these terms when you first sign in, and again when we change them in a way that matters. They are also published at saampadel.co.za/terms.
How we use your information is in our privacy notice at saampadel.co.za/privacy. It forms part of these terms.
1. Your account
1.1 You sign in with your email address and a six-digit code we send you. Keep your email account safe: anyone who can read it can sign in as you.
1.2 You must be 18 or older to create an account. Under-18s may take part only where a parent or guardian arranges it with saam.
1.3 The details you give us must be true. One account per person.
1.4 You can delete your account at any time under You → Privacy. Some records stay where the law needs them (payments, for example); the privacy notice explains what.
2. saam. events
2.1 Booking. When you book a place, it is held for you for 72 hours while you pay, by card in the app or by EFT. If we have not received payment after 72 hours, the place is released.
2.2 Payment. Prices are in rand and include everything listed on the event page. Card payments are processed by Paystack; we do not see or keep your card details. We do not take cash.
2.3 Waiting list. If an event is full you can join the waiting list. When a place frees up we offer it to the next person, who then has 12 hours to claim it. A claimed place is then held for 72 hours like any other booking.
2.4 Rules of the day. Some events have rules you tick before you book (for example level, kit, timing). Booking means you accept them.
2.5 If you cancel. You may cancel in the app at any time before the event.
7 days or more before the event starts: a refund of what you paid, less the card fee (2.10).
Less than 7 days before: if your place is taken by someone from the waiting list, a refund of what you paid, less the card fee (2.10). If it is not, saam. may keep a reasonable cancellation charge, as section 17 of the Consumer Protection Act allows, up to the full price. In deciding it we consider how much notice you gave, the nature of the event, the costs saam. has already committed for your place, and whether we could fill it. We refund the balance. No charge applies where the law prohibits one.
2.6 Passing your place on. You may give your place to someone else if you tell us first, so we know who is coming.
2.7 If we cancel or change an event. If we cancel, you get a full refund. If we change the date, time or venue in a way that does not suit you, you may cancel for a full refund. Nothing is kept in either case.
2.8 Rained out. If the weather stops a saam. event before play starts, we move it to a new date or refund you in full, your choice. If play has started and the weather stops it:
less than half of the event has been played: you choose a credit for a later saam. event or a refund of the unplayed share;
half or more has been played: no refund.
2.9 What's included on an event page is our plan for the day. Partners and sponsors may change; we will replace what we reasonably can.
2.10 How refunds are paid. Every refund for a saam. event is paid by EFT to a South African bank account you give us in the app (or by email), within 7 working days of receiving the account details, whether you paid by card or by EFT. Where these terms say "less the card fee", we keep only the card processing fee we were charged on your payment (currently 2.9% plus R1, plus VAT on that; R9.49 on R250). Nothing else is kept. The app shows the exact amount before you cancel. Nothing is kept on a payment made by EFT. We never keep the fee when we cancel, change or rain out an event, or when a payment was made twice.
2.11 Leagues and tournaments. saam. leagues, tournaments and other competitions are social events run by saam. They are not sanctioned by any federation or association, and results do not count towards any official ranking.
3. Coaching and other sessions with pros
3.1 Through the app you can book sessions with pros (coaches, conditioning, reaction training). Pros are independent professionals, not saam. staff. For these sessions saam. only facilitates the booking and payment; the pro provides the service and is responsible for its content and delivery. We take every reasonable effort to check that pros are certified and qualified for what they offer (3.11), but to the extent the law allows, saam. accepts no liability for coaching or other services a pro provides. saam. remains responsible for its own services, and nothing in these terms limits a right that cannot lawfully be limited.
3.2 Booking. A session is held for 15 minutes while you pay. You see the club, the time and the price before you pay. Prices can differ between clubs.
3.3 Cancelling. Cancel 36 hours or more before the session for a full refund (or your bundle credit back). Inside 36 hours there is no refund: the price (or the credit) is kept, and the pro may offer you another time at their discretion. The same applies if you do not cancel and do not come. Refunds are paid by the pro (3.9).
3.4 If the pro cancels, you get a full refund or your credit back, paid by the pro (3.9).
3.5 Weather and the pro's own rules. Each pro sets their own policy for rain-outs and similar (for example a new time or a credit), and tells you before you book or on their page. That policy is between you and the pro; saam. is not responsible or liable for it.
3.6 If the pro moves a session (another club or time, for example to fix a wrong venue), we tell you in the app and by email. What you paid stays as it is. If the new time or club does not work for you, you may cancel for a full refund up to 36 hours before the new time.
3.7 Bundles. A bundle is a number of prepaid credits for one session type with one pro. One credit is one session, at any of the pro's clubs. A credit stays valid until it is used or until three years after you bought the bundle, whichever comes first. If the pro stops offering that session before your credits are used, we offer you an equivalent session or refund the unused credits.
3.8 Sharing your number. You choose whether a pro sees your mobile number (on the pro's page). You can switch it off at any time.
3.9 How session refunds are paid. Your payment for a session or bundle goes to the pro, less the fees in 3.10, so a refund for a session or bundle is paid by the pro, not by saam., by EFT to a South African bank account you give the pro, within 7 working days of the pro receiving your account details. The app shows what is due to you and helps you send the pro your bank details (for example on WhatsApp); you can also contact the pro directly. If the pro has not paid within 14 days of receiving your details, tell us at hello@saampadel.co.za and we take it up with the pro under their terms with us.
3.10 Fees on session payments. 5.5% of the price comes off each session or bundle payment (Paystack's card processing fee and saam.'s service fee); the pro receives the rest. This does not change what you pay or what you are refunded: a full refund is the full price.
3.11 Checking pros. Before a pro can take bookings they upload proof of their certification or qualification and saam. approves them. Approval means we have seen that proof; it is not a guarantee of the pro's services. A pro with the saam. coach badge is one saam. works with directly, under a separate agreement.
3.12 The first time you book with a pro, you tick that you understand saam. only facilitates the booking and accepts no liability for coaching services. We keep when you ticked it and which version of these terms applied, with each booking you make with that pro.
4. Lockers, posts and photos
4.1 Each event you attend has a private locker that only the people at that event can see.
4.2 What you post (photos, videos, comments) must be yours to share and must not show anyone who has not agreed to be shown. Do not post anything unlawful, hateful, sexual, or private information about others.
4.3 You keep ownership of what you post. You give saam. permission to show it inside that event's locker, to the people who were at that event.
4.4 Using your posts outside the locker. Under You → Privacy you decide, per event, whether saam. may also use what you posted (for example on saam.'s social media or website). It is off until you switch it on, you can switch it off at any time, and we then stop using it from that point. We always credit you if you ask, and we never sell your posts.
4.5 Reporting. Report anything that should not be there. A reported post is hidden while we look at it. We may remove posts that break these terms.
4.6 Official photos. saam. and its photographers take photos and video at events. Under You → Privacy you decide, per event, whether we may use photos of you only internally, for marketing, or with our sponsors. You can change or withdraw that at any time.
4.7 Results. Some pros record results (for example a baseline or fitness test) for you. A result can be health information, so a pro records one only after asking you. Results are private to you unless you switch on Show my results.
5. Partners and sponsors
5.1 Some events have partners and sponsors. Their offers and codes are theirs to honour; saam. checks them but is not responsible for their products or services.
5.2 Your member codes are personal. We never give your contact details to a sponsor: sponsors see only how many codes were used, never who used them. Sponsor reuse under You → Privacy lets the event's named sponsors repost photos of you from that event; it is off unless you switch it on.
6. Playing safely
6.1 Padel and other physical activities involve inherent risks, including injury. You take part voluntarily and must take reasonable care for your own safety: play within your fitness and level, warm up, and tell the coach or the saam. team about any injury or condition that matters. We ask you to confirm this when you book.
6.2 To the extent the law allows, saam. is not responsible for injury, loss or damage arising solely from the ordinary, inherent risks of the activity. Nothing in these terms excludes liability for gross negligence or wilful misconduct, or any liability or consumer right that cannot lawfully be excluded.
6.3 Look after your belongings; saam. and the venue are not responsible for them.
7. How we expect you to behave
7.1 Be respectful to other members, pros, partners, sponsors, venue staff and the saam. team.
7.2 We may restrict your account (you can still sign in, but cannot book, post or join waiting lists) if you break these terms, for example harassment, unsafe play, or not paying. We tell you why in the app, and you can appeal once in the app. We read every appeal.
8. Messages from us
8.1 We send you booking messages (confirmations, reminders, offers from the waiting list, locker openings) in the app, by push notification and by email. They are part of the service.
8.2 Marketing messages only if you have asked for them; you can stop them at any time.
9. Changes and the law
9.1 We may update these terms. If a change matters, we tell you in the app before it applies.
9.2 South African law governs these terms. Nothing in them prevents you from using any complaint, ombud, tribunal or court process available to you under South African law. Subject to those rights, the courts of South Africa have jurisdiction.
9.3 Our company details, address, prices, payment and complaint information are on the Legal information page in the app and at saampadel.co.za/legal.